Tuesday, June 28, 2005

Memo to Northwest Airlines: Customer Service Training ASAP

Heard in Washington National today from a harried Northwest gate agent: "Folks, I hate to tell you that we're still not going to Minneapolis. A window in the cockpit is broken and maintenance personnel are looking at it now. We just haven't been able to do anything right with flight 477."

A refreshing bit of honesty.

Unfortunately, I was then subjected (as often happens) to listening to Northwest flight attendants and gate agents loudly complaining about passengers before take-off. Don't they know other passengers are listening? Is Northwest management completely oblivious to this behavior? I spent one recent flight in first class with the lone flight attendant complaining to me that management never listens to front line employees and that management is ruining the airline.

Message to Northwest: Get some secret shoppers on those planes and listen to what they tell you!

1 comment:

aiya said...

Office 2010is powerful!
Microsoft Office 2010is the best software in the world.
Microsoft wordis so great!
Office 2007makes life great!
Many people likeMicrosoft Office.
Microsoft Office 2007is welcomed by the whole world.
Office 2007 keyis available here.
Office 2007 downloadis on sale now!
Office 2007 Professionalbring me so much convenience.
Outlook 2010 make life wonderful!
Microsoft outlook is my love.
Microsoft outlook 2010 is convenient!
Windows 7 is convenient!